Return & Refund Policy

Last Updated: October 11, 2026

At FartyClaus, customer satisfaction is our priority. We want you to feel confident with every purchase. If something isn't right with your order, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

• Your item must be unused, in its original condition, and in its original packaging.

• All accessories, components, and included items must be returned.

• You must provide proof of purchase or an order number.

To request a return, please contact our customer support team through our website.

Please do not send items back without contacting us first. Our team will provide the appropriate return instructions and return address.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include:

• Your order number

• A description of the problem

• Clear photos or a short video showing the issue, if available

Once the issue is verified, we will arrange a replacement or refund at no additional cost, as appropriate.

Your statutory consumer rights remain unaffected.

3. Refunds

Once we receive and inspect your returned item, we will notify you about your refund status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise stated.

If your return is due to an incorrect, damaged, or defective product, FartyClaus will cover reasonable return shipping costs or provide an alternative resolution.

Original shipping fees are generally non-refundable for change-of-mind returns, except where required by applicable law.

5. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, it may no longer be possible to cancel it. You may still request a return after delivery under this policy.

If we are unable to fulfill your order, we will issue a full refund.

6. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you haven't received it, please contact us.

We will work with the shipping carrier to investigate the situation and determine an appropriate resolution.

If a package is confirmed lost in transit, we will arrange a replacement or refund as appropriate.

7. International Orders

FartyClaus serves customers in multiple countries.

International shipping times, customs procedures, and import requirements may vary by destination.

Customers may be responsible for applicable import duties, customs fees, or local taxes that were not collected at checkout.

If an order cannot be shipped due to destination restrictions, we will notify you and issue a full refund.

8. Non-Returnable Items

The following items generally cannot be returned:

• Gift cards

• Items that have been intentionally damaged or misused

• Items missing essential components due to customer handling

These exclusions do not limit any rights you may have under applicable consumer protection laws.

9. Exchanges

If you receive a defective or incorrect product, please contact our support team to request an exchange or replacement.

For other exchanges, please contact us to discuss availability and return options.

10. Contact Us

For any questions about returns, refunds, or exchanges, please contact us through our email:

FartyClaus@Outlook.com